Service Level Standards
| Core Service | Service Level Standard |
| Collection of domestic waste | Within 7 days |
| Collection of general business waste | Within 7 days |
| Collection of putrescible waste (wet waste, dailies) | Daily and 6 times per week |
| Collecting refuse bags on the kerbside | Within 48 hours |
| Cleaning of illegal dumping spot | Within 10 days |
| Delivery of new skip bins ordered by customer | Within 7 days |
| Delivery of new or replacement wheelie bins (240l) ordered by customer |
Within 7 days |
| Households in informal settlements including backyard shacks (bag/bin/skip) /hostels (skips) receiving refuse removal services ( RCR)3 |
Within 7 days |
| Removal of animal carcasses | Within 48 hours |
| Bulky waste collection (on call) | Once a month |
| Resolution of complaints | Acknowledge and respond within 72 hours of complaint being logged |
| Resolution within 5 working days of logged call |
