How to escalate an unresolved City Power issue
Before trying to escalate an unresolved issue to City Power it is preferable that you register to be a user on LogNow.
Registering will save you your the hassle filling in forms with your information. The only information that is required is
Once registered click on the Escalate icon above
INFORMATION REQUIRED
1 – Type of issue your are escalating
2 – City Power ref No CPxxxxxxx (7 digits) or CPWEBxxxxxxx (7 digits)
Non Registered users
Complete the information requested
Enter your name
Surname
City Power No
City Power Meter No
CoJ account number
Now Click on Get my Current position is you are at the address impacted by the power issue.
Else
Enter Street No
Then start typing your street no# and road name
Once you confirm your address information in the City of Joburg check the Box
YES
Complete the rest of your form and click SUBMIT
Log Now will escalate your information to City Power and engage the official stakeholder(s).
Also, Log Now will engage with you by email. It is essential that you monitor the escalation process until the issue has been resolved.
Please note the TERMS OF AND CONDITIONS OF USE
