FAULTY WATER METER – LOG A FAULT WITH JOBURG WATER
1. Check all taps are off and see if your water meter is not recording any water flow over a period of 10 min. The digits should not change. If the meter reading changes you obviously have a leak on your side of the meter. Secure the services of a plumber.
IF YOU HAVE NO WATER LEAK
2. Take a photo of your water meter.
3. Use this weeks Local News Paper and include the date section that it is part of the photo with your meter.
4. Confirm that your water meter number is the same meter number that is reflected on your COJ Statement
5. Review the meter reading to your last account and see if the reading is has not been read incorrectly recorded by reviewing your last few water accounts. In some instances the meter readers capture the reading of your water meter incorrectly.
6. If it appears that your meter has been incorrectly read, log a complaint at the COJ Walk-in Client Centre at
TEST YOUR WATER METER
To log any fault, contact the Joburg Call Centre on 0860 562 874 or 0860-JOBURG, or phone Joburg Water on 011 688 1500. You may also log a fault on the Johannesburg water website here.
If you think your meter is faulty you can apply to have it tested. This is only done after three consecutive readings have been taken on the meter in dispute.
A meter is only regarded as faulty when it registers more than 5 percent too slow or too fast.
If a customer disputes a meter reading and suspects it to be faulty, they will be required to pay a meter test fee upfront.
COJ will send a service request to the depot to remove the meter under dispute and replace it with a temporary one.
The meter will be sent for testing by JW and the results will be sent to COJ, who will in turn notify the customer.
Should the meter be found to be faulty, the customer will be refunded the fee, and adjustments will be made on their account. However, if the meter is found to be faultless, the customer will forfeit the fee.
LOG A FAULT WITH JOBURG WATER
