First time bin request is for free.
- A damaged bin will be replaced at no cost to the customer, provided a damaged bin is
recovered by Pikitup. - A lost or stolen bin will only be replaced for free once in a bin’s useful lifecycle of eight
years, starting on July 1, after which residents will be expected to incur costs to replace stolen
or lost bins. - Customers/residents who require an additional bin will be provided with one, at a cost to
them.
All 240-litre wheeled bins used in the city belongs to Pikitup. If you move home or business, your bin must remain at the existing property. A bin replacement levy of R 385.00 for the replacement of a 240L bin that was lost, damaged or stolen prior to the end of their useful lifespan of 5 years.Pikitup have been out of stock of 240 litre bins for several months. But new stock is arriving imminently and so it is a good chance to replace your damaged or stolen bin. There is a large backlog of bins that need to be reduced though. Below is how to get a new bin.But before you start the process of getting a new bin, how about trying to fix the wheels, the lid or even get a new bin body? Waste Worx has bin spares such as wheels, lids, axles, lid hinge-pins, etc.
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Pikitup would like to inform residents of the procedure to be followed when requesting additional or replacement bins as follows:
I need an additional bin OR It’s a new service and I do not have a bin OR My bin has been lost/stolen or broken how do I obtain a New, Additional or Replacement bin?
Step 1: Customer to Log a call or query with the Call Centre on: (011) 375 5555 / 0860 562874 (0860 JOBURG) and obtain a Reference Number from the Joburg Connect Call Centre agent to track your query.
Step 2:The Depot closest to the customer will obtain the reference number directed by the Call Centre and prepare documentation for delivery of bin.
Step 3:Depot to contact customer to agree on delivery date.
Step 4:Depot delivers bin to customer.
NB: Whereby customer requests for bins are deemed by Pikitup to be excessive to normal requirements as determined in its sole discretion, customers may from time to time be required to provide further motivation. The Pikitup supply of bins remains subject to availability.
My Bin was damaged / lost or stolen due to a Pikitup Truck or Workers – how can I get a replacement bin?
Step 1: Customer to Log a call or query with the Call Centre on: (011) 375 5555 / 0860 562874 (0860 JOBURG) and obtain a Reference Number from the Joburg Connect Call Centre agent to track your query.
The customer to provide date and time of stolen bins and where possible the truck registration details and day and time of incident of damaged bin to Call Centre.
Step 2:The Depot closest to the customer will obtain the reference number directed by the Call Centre and prepare documentation for delivery of bin.
Step 3:Depot Regional Manager to make decision based on an assessment to replace bin per the incident report.Step 4: Depot to contact customer to agree on delivery date.
Step 5:Depot delivers bin to customer
NB: Whereby customer requests for bins are deemed by Pikitup to be excessive to normal requirements as determined in its sole discretion, customers may from time to time be required to provide further motivation. The Pikitup supply of bins remains subject to availability.
Important things to remember when applying for new bins for a complex:
Only the property owner or the managing agent may apply for new or replacement bins.
Should a tenant apply, he or she will need a letter of authority from the owner or managing agent.
Pikitup reserves the right to determine the type of service, minimum number of bins and the frequency of services.
