HOW TO LOG AN OUTAGE TO CITY POWER
HOW TO REGISTER
Register by click on the icon above
By registering on lognow the solution, lognow will fill in forms to save you valuable time filling in the forms.
After registering complete the registration process and complete the process.
Note – Log Now allows you to log issues on behalf of other ratepayers.
– your address information
– CoJ Account No
– City Power Meter No
– Joburg Water Meter no
This information is used when logging issues with the an entity and is strictly confidential and protected by POPI Act.
LOG AN ISSUE CITY POWER
Log issue by clicking on the Power Icon
Log the type of issue
You will then be transferred to the City Power website to log your issue with the entity.
NOTE : If you have not registered on the City Power website you will be unable to log your issue.
After logging your issue save your City Power Ref No eg CPWEB2801234
ESCALATING AN ISSUE
Should City Power have not attend to your issue within 5 hours return back to Lognow to escalate the issue.
Escalate the issue by clicking on the Escalate Icon
FAQ
For more assistance relating to City Power issues
NOTE – THIS WEBSITE IS IN BETA TESTING PHASE AND THE DEVELOPMENT TEAM APOLOGIZES FOR ANY ERRORS OR OMISSIONS
