Logging an Issue
Before rushing to your ward councillor to address issues in your ward, the procedure to follow is – firstly ensure that you have logged the complaint with the relevant City entity and received a reference number. You are encouraged to log your complaints with the correct entity prior to contacting your local ward councillor for him/her to escalate the matter. Officials will be unable to follow up or trace your issue if there has been any progress without a reference number.
Here’s is the process to follow to log a fault:
- Report the incident to the relevant entity.
- Billing is attended to by the City Billing / Accounts department.
- It is essential to obtain a REFERENCE number
Allow the department an opportunity to resolve the issue
When you follow up provide your reference number.
If there is no resolution –
THEN contact the relevant Business Centre Agent below to escalate the problem else escalate the issue to your Councillor if there has been no resolution.
