Submitting your own reading
While we do not offer an online meter reading facility, you can submit your meter reading telephonically. Contact our call centre on 0860 562 874.
Joburg customers should check when their meters will be read and when they will be billed. For those submitting their own reading please make sure it is one (1) week before the billing date.
Download reading schedule here.
Your meter will normally be placed on the wall close to your front boundary line, in a meter box.
If you cannot find the meter contact the Joburg Call Centre on 0860 562 874, for assistance. Meter location details are also available from Joburg Water on 011 688 1500.
Each meter has its own individual number, which will form part of the recording process.
Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.
Select the specific meter on your account and note the reading.
