Payment Arrangement Plans
This is when a debtor/customer has negotiated a payment plan for all outstanding debt and for future debt with the City. The City has the discretion to offer more than one payment arrangement. In most instances, the total debt on such accounts is re-aged to current and interest levies are terminated.
Payment Arrangement Plans
If you’ve received a bill or a notice that you missed payment on the due date of your account, you can either pay the full amount right away, or you can make a payment arrangement plan with the City. A payment plan allows you to pay the account balance in scheduled instalments to avoid further collection action.
Customers who suddenly find themselves unable to pay their monthly municipal bills, are encouraged to sign an Acknowledgement of Debt (AOD) and agree on a payment arrangement plan, where they would be able to pay a determined amount they can afford. The customer applying for the payment arrangement must admit the debt owed; and arrange with the City to pay in instalments the outstanding amounts.
The payment arrangement plan is to assist the customer to be able to make a minimum payment amounts in a form of instalments and that they don’t fall into a debt trap. The customer would also be assisted to complete a lifestyle assessment to determine affordability with regards to their outstanding debt.
- For active accounts, payment is due 21 days after the date of billing. All City’s customers receive a bill every
- Any account holder who is unable to pay an outstanding balance when due may immediately contact any nearest Customer Service Centre during normal business hours to make payment arrangements or request a payment arrangement
- A payment arrangement plan will require that the down payment on the outstanding balance be paid in full 14 days prior to the extract bill
- Customers may request payment arrangement plans that extend the due date up to an additional 36 months. However, all customers will be encouraged to arrange for the shortest payment time
If a customer defaults on a payment arrangement plan, additional payment arrangements will not be offered to the customer for the current balance until all missed payments are made. If your service is disconnected for non-payment on an agreed arrangement, you will need to pay 50% of the past due balance and delinquent account fees in full
- before service is restored. No payment arrangement plans will be made unless approval by City’s Treasury Unit and City’ Legal
Guidelines – Terms and Conditions
Before a payment arrangement plan can be made, a customer must make a minimum down payment that equals a percentage of the current account balance:
- Minimum 25% – If you don’t have a bill that is past
- Minimum 25% – 50% – If your account is past due and you’ve received an Urgent Notice or Final
- Once the customer has made the minimum payment, he/she can call into/visit any nearest Customer Service Centre to sign an Acknowledgement of Debt (AOD) and agree on a Payment Arrangement Plan for the remaining
- If customer’s services are disconnected for non-payment on a signed AOD/Payment Arrangement Plan, the customer will need to pay 100% of the past due balance and delinquent account fees in full before service is If not agreeing no further payment arrangement plans will be made.
See more at the link below
https://www.joburg.org.za/services_/Documents/Payment%20Arrangement.pdf
