Service Level agreement – Joburg Roads Agency and estimated repair times.
The Johannesburg Roads Agency (JRA) is responsible for the rehabilitation, construction planning, designing and maintenance of bridges, culverts, traffic circles and road marking.
Repair of potholes
80% of reported potholes repaired within 7 working days from time of recording of a genuine pothole by the JRA from any source including the Call Centre, inspectors, emails, find and fix. This is excluding potholes on roads with a visual condition index below 40% and roads that are due for resurfacing within 3 weeks.
Reinstatements of road excavations
80% of reinstatements of road excavations carried out within 7 working days from completion of the excavation by the wayleave holder to the required standard and upon receipt of official work order or payment.
Repair of Traffic signal faults
90% of reported faulty traffic signals repaired within 24 working hours from the time of genuine fault recorded by the JRA from any source including the Call Centre, RMS, technicians, emails, find and fix etc. excluding major repairs such as cable faults, pole repairs, power outages and vandalism
