Submitting your own reading
While Joburg Water is unable to offer an online meter reading facility, you can submit your meter reading telephonically to the City of Joburg.
Contact the call centre on 0860 562 874.
Water Meter reading table
Download reading schedule here.
Your meter will normally be placed on the wall close to your front boundary line, in a meter box.
If you cannot find the meter contact the Joburg Call Centre on 0860 562 874, for assistance. Meter location details are also available from Joburg Water on 011 688 1500.
Each meter has its own individual number, which will form part of the recording process.
Once you are registered, you must link your account number to your profile by entering the PIN Number printed on your most recent statement.
Select the specific meter on your account and note the reading.
We do check the consumption against your consumption history, and if your reading is particularly high or low, you will need to give us a reason for the difference.
Your reading will be accepted, but will be verified by our meter readers.
Your reading will stay in the system until the next billing cycle. Your reading will then be used to bill you.
You can enter multiple readings during the month, we will keep a history of all them, but only the latest one at time of billing will be used.
The best time to submit your meter readings is about 15 days before the payment due date. So if your due date is 1st, then your reading should be recorded on 15th.
